Grameenphone has installed one of the world's largest EM24 software solutions. Ericsson's technology helps to process massive amounts of network activity data, significantly improving the accuracy of customer billing and enriching the customer experience. This state-of-the-art system enables Grameenphone to collect, process and utilize the vast amount of data generated across its network. It also helps in improving the quality of billing and providing information about network performance updates and customer usage patterns. This state-of-the-art system is designed to effectively manage over 100 million customer data, which equates to over 600 million data transactions per day. As a result, it is one of the largest in the world in terms of deployment of such technology.
EM24's many advantages include instant data processing, compatibility between different data formats and protocols, support for diverse network technologies, and the ability to process large amounts of data at the fastest possible time while ensuring customer data protection. These standardized data are later used for various purposes. Such as billing, reporting and creating more effective bills for customers based on network usage.
Grameenphone Chief Executive Officer (CEO) Yasir Azman said, 'By processing data instantly, we strive to meet the changing digital needs of customers and play a positive role in the country's digital transformation, so that we can best serve our customers through future connectivity.'
David Hagerbrough, head of Ericsson for Bangladesh, Sri Lanka and Malaysia, said, 'The importance of network coordination is increasing day by day. In today's complex network systems, a robust mediation platform is essential, capable of coordinating all network components for new technologies and rapidly changing business models.'